Management System and Improvement Lead (f/m/d) – Global Customer Operations

"We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

About the Role

Location

Germany, Bayern

Hybrid (Remote/Office)

Company

Siemens Energy Global GmbH & Co. KG

Organization

Gas Services

Business Unit

Central

Employment

Full-time

Experience Level

Experienced Professional

A Snapshot of Your Day

You collaborate closely with the Head of GCO Quality Management and colleagues across Global Customer Operations. Your day includes shaping a strong quality mindset, managing and improving processes, coordinating audits, and preparing clear quality reporting. You spend time driving awareness, facilitating improvement initiatives, and enhancing tools and the knowledge base. Through regular exchanges with teams, you foster customer value orientation, systematic improvement, and critical thinking across the organization.

How You’ll Make an Impact

• Leadership, communication and support on all matters related to the Integrated Management System with a strong focus on process management
• Promotion of a positive quality and safety culture in line with applicable regulations and standards
• Management of the audit program and execution of audits to identify improvement opportunities
• Execution of incident investigations and root cause analyses to prevent recurrence
• Continuous improvement of the Integrated Management System based on lessons learned and the Quality Improvement System using modern tools and methods
• Coaching and training of less experienced facilitators, root cause analysis team members and improvement leads

What You Bring

• Academic degree (master’s or diploma) in engineering or industrial engineering
• Professional experience in engineering, project management, business excellence or quality management in the energy sector or a comparable environment
• Knowledge of management system standards such as ISO 9001, ISO 14001 and ISO 45001, with auditor certification as a plus
• Competence in problem‑solving methods including FMEA, Ishikawa and 5‑Why
• Strong communication skills combined with intercultural competence
• Motivation, creativity, assertiveness, structured and solution‑oriented working style as well as fluent English

About the Team

Our Gas Services team offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is reliably and sustainably met. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

• In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
• We also offer the opportunity to become a Siemens Energy shareholder
• We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
• The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
• In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical