Manager Customer Operations Toll (gn) fulltime/parttime (hybrid)

Manager Customer Operations Toll (gn) full-time/part-time (hybrid)

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas. As part of our team, you will take on the following responsibilities:

• You provide operational support in the daily customer service for all toll products, with a focus on 2nd‑level ticket processing.
• You act as the operational and coordinating interface to the Customer Service team in the Shared Service Center Romania.
• You work closely with external partners and support the optimization of customer service processes for all toll products (in alignment with the Product Managers).
• You identify improvement opportunities in the Complaints Management System (MS Dynamics) and contribute new requirements.
• You create and update ISO‑compliant process and product documentation for internal trainings and external partners.
• You keep marketing and sales materials for toll products up to date.
• You support analyses and reports related to toll products and tickets (SAP, PowerBI, Analysis for Excel, JIRA SD/MS Dynamics, TAPE).
• You assist in testing new functionalities in MS Dynamics.

What makes you stand out

• You have professional experience in customer service and/or customer care.
• You have completed a commercial (business-related) vocational training.
• You bring strong customer and service orientation as well as a good understanding of processes.
• You speak German and English very well, both spoken and written.
• You are confident in working with Microsoft Office.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full‑time or part‑time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full‑time basis. Many of our employees work part‑time or in flexible working models. Please talk to us about the flexibility you need during the application process.

For further questions, please contact Cristina Moraru via