Manager Digital Marketing and Multichannel

Mainz, Germany | full time | Job ID: 11099

About the Role

In your role as Manager Digital Marketing and Multichannel, you will be responsible for a suite of global applications that will enable our marketing teams to deliver impactful customer experiences. This includes key platforms (CRM) supporting content management and multichannel customer interactions globally (focusing on EMEA & US).

Your Contribution

• Partner with global business stakeholders to gather and refine requirements, design solution concepts, prioritize the product backlog, and ensure alignment with both business priorities and technical constraints
• Manage vendors and service providers, including contract oversight and the monitoring of service quality and delivery performance
• Own and drive value-adding enhancements on the platforms, making informed decisions, providing approvals, and guiding implementation in collaboration with internal and external teams
• Define, communicate, and continuously refine the vision and global roadmap for the digital capabilities within your scope, ensuring consistency with the overall customer engagement platform strategy and business objectives
• Support organizational change initiatives by providing clear and timely communication, coordinating end-user training, and ensuring the availability of high-quality process and system documentation
• Monitor system health and performance, coordinate incident resolution, and ensure high availability, security, and adherence to IT compliance and quality Standards

A Perfect Match

• University degree in Information Science, Business Information, or a related discipline
• Several years of hands‑on experience with Veeva marketing solutions and a strong understanding of customer relationship management in a pharmaceutical context
• Proven track record in leading or supporting global rollout projects, especially in Europe and US
• Can‑do mentality and ability to navigate and adapt in a growing and fast‑changing environment while keeping the focus on business needs
• Outstanding ability managing stakeholders and communicating effectively
• Excellent analytical and problem‑solving capabilities, with a structured, solution‑driven working style and the ability to thrive in global, cross‑functional teams
• Fluent English language skills, both written and spoken

Your Benefits

It's our priority to support you:

• Your flexibility: flexible hours | vacation account
• Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
• Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
• Your health and lifestyle: Company bike
• Your mobility: Job ticket | Deutschlandticket
• Your life phases: Employer‑funded pension | Childcare

Apply now - We look forward to your application!

Apply to our Mainz, Germany location by sending us your documents via our online form. For any questions, contact our talent acquisition team at +49 (0) (Monday‑Friday from 1 PM to 3 PM CET).

Job ID 11099 (please always specify if you have any questions)

By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech‑Recruiter.