Manager IT Infrastructure Service Delivery - Hosting

Mainz, Germany | full time | Job ID: 11368

About the Role:

As the Manager IT Infrastructure Service Delivery - Hosting, you will ensure the end-to-end delivery, stability, and continuous improvement of BioNTech's on-premise and hybrid infrastructure services. Your expertise will be critical in managing compute, storage, backup, and datacenter facilities to support high availability, performance, compliance, and security across our IT services. Acting as the primary contact for internal stakeholders and external service providers, you will lead efforts in service level management, vendor performance optimization, incident resolution, and cost efficiency. This role is key to driving standardization, ITIL process maturity, and automation while enabling reliable integration of managed hosting services into BioNTech's operations.

Your Contribution:

• Manage external service providers to ensure compliance with SLAs and optimal service delivery
• Oversee end-to-end infrastructure hosting services including compute, storage, backup, and datacenter facilities
• Define strategies and roadmaps aligned with IT and business objectives
• Ensure stable operation of datacenters and hosting platforms in on-premise and hybrid environments
• Collaborate across teams to establish hosting standards and patterns
• Drive process automation and tooling enhancements for efficient operations

A Good Match:

• Proven experience in IT Service Management and Service Delivery within infrastructure or datacenter operations
• Strong understanding of datacenter operations (power, cooling, physical security) and hosting technologies (servers, storage, backup)
• Familiarity with hybrid environments integrating public cloud hosting services
• Solid knowledge of ITIL processes including Incident Management, Change Management, and Service Level Management
• Expertise in vendor management including contract negotiation and cost optimization for infrastructure services
• Leadership qualities with a focus on fostering accountability and continuous improvement within teams

Your Benefits:

• Your flexibility: flexible hours, vacation account
• Your growth: Digital Learning, Performance & talent development, leadership development, Apprenticeships, LinkedIn Learning
• Your value: Your voice at the table, Culture on an equal footing, Opportunities to shape & impact, Support for your full potential
• Your health and lifestyle: Company bike
• Your mobility: Job ticket, Deutschlandticket
• Your life phases: Employer-funded pension, Childcare

Legal and Compliance:

By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech recruiter.