ZEISS Group

Manger Business Process Excellence / Project Manager - Service to Customer | EMEA Hub (m/f/x)

Stellenbeschreibung:

Manger Business Process Excellence / Project Manager - Service to Customer | EMEA Hub (m/f/x)

Join to apply for the Manger Business Process Excellence / Project Manager - Service to Customer | EMEA Hub (m/f/x) role at ZEISS Group

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Responsibilities

  • Manage compliance with global template processes and ensure process standardization & harmonization within a hub in a global SAP deployment
  • Conduct local fit-gap analyses and define required template process adaptions (incl. business roles, system authorizations and data requirements) for multiple (parallel) SAP S/4HANA deployment projects
  • As per design governance, decide on process designs and/or facilitate decision-making in higher committees
  • Drive interaction with process experts from segment hubs/local entities and provide guidance on business process design aspects
  • Report functionally to global process owners and ensure that rules & guidelines from global process owners are executed in the hub
  • Ensure alignment with global process owners and other deputy process owners on integration topics
  • Identify and align improvements of the global template with global process owners
  • Review and approve design, configuration and functional specification documents
  • If required, support in the design of test cases

Process Areas

  • Customer order management incl. service / sales order creation and invoicing
  • Returns and claim management incl. follow-up activities like inhouse repairs, scrapping and refund control
  • Demand and inventory management of spare parts
  • Service-related reports
  • Integration with service-related processes like logistic processes, intercompany sales and intercompany purchasing

Your Profile

  • 3+ years of relevant professional experience related to business process management
  • Excellent knowledge of end-to-end business processes in S2C
  • Proven methodological know-how of local fit-gap analyses and process design
  • Solid assertiveness in defending the global template
  • Strong decision-making acumen and ability to reach consensus/compromises on process designs among different stakeholders
  • Experience with SAP R/3 and SAP S/4HANA as well as relevant third-party business systems is a plus
  • Excellent conceptual, analytical and communication skills
  • Fluent in English, both written and spoken

Recruiting Team

Andre Grunzel, Valerie le Maire

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development, Management, and Other

Industries

Appliances, Electrical, and Electronics Manufacturing

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Stelleninformationen

  • Veröffentlichungsdatum:

    22 Mär 2026
  • Standort:

    Oberkochen

    Einsatzort:

    Germany
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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