Mass Account Manager

Our Mass Account Management team is at the heart of Wolt’s restaurant operations in Germany, supporting a vast and growing portfolio of partners. We are now hiring a Mass Account Management Specialist to take ownership of partner success across a high-volume portfolio — improving operational performance, reducing churn, and scaling adoption of our commercial tools.

Responsibilities

As a Mass Account Management Specialist, you’ll take full ownership of a large merchant portfolio and work to elevate its operational performance through strategic, scalable initiatives. You’ll use data to identify improvement opportunities, reduce partner churn, and lead the rollout of key levers such as Deals, Promotions, and Ads. This role is ideal for someone who thrives in an analytical environment, enjoys solving challenges at scale, and is passionate about building processes that help both Wolt and our partners grow sustainably.

Day-to-day in this role you’ll:

• Manage the operational health and performance of a large group of restaurant partners
• Monitor and improve KPIs such as availability, active rate, rejection rate, and churn
• Design and lead initiatives that drive adoption of Promotions, Deals, and Ads
• Work with BI tools and dashboards to automate engagement and identify gaps
• Collaborate with cross-functional teams to improve tooling, communication, and outreach
• Create scalable solutions and mentor Associates on best practices

Qualifications

• 2+ years in account management, operations, or growth roles
• Excellent German and English communication skills
• Strong data and process orientation
• Experience working with CRMs and BI platforms
• Proven ability to take initiative, improve systems, and work autonomously
• Bachelor's or Master's in a relevant field

Benefits

• Key role in one of Germany’s most impactful merchant-facing teams
• Ownership of scalable success strategies for thousands of partners
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Cool office in the heart of CITY
• Discount on Wolt orders
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team, interviews with the hiring manager, and a final practical case round.