Network Operations Engineer

Reports to: Global Head of Network Engineering

We are seeking an experienced Network Operations Engineer to ensure the day‑to‑day availability of our global production network, including WAN, LAN, Network Security, and Cloud Internet Security platforms. This role works closely with internal teams and external providers (L1/L2) and plays a key part in service restoration, proactive improvement, and network refresh deployments.

Key Responsibilities

• Troubleshoot and support WAN, LAN, SD‑WAN, security, and cloud security platforms
• Lead/participate in Major Incident calls and deliver Root Cause Analysis
• Drive service restoration, sustainability, and continuous improvement
• Patch management and availability tracking
• Evaluate Managed Service Provider capabilities
• Support global 24/7 operations and network refresh initiatives

Required Experience

• 8+ years in IT Operations / Network Engineering
• Strong expertise in SD‑WAN (VeloCloud), MPLS, WAN circuits
• Hands‑on experience with Cisco, Aruba, and Infoblox
• Experience with cloud security platforms (e.g., Zscaler)
• Knowledge of firewalls, load balancers, SolarWinds, and Riverbed
• Experience in global enterprise environments
• Professional certifications preferred
• Strong data routing & switching expertise
• Experience working in both in‑house and managed service models