Omnichannel Manager (f/m/x)

COMPANY DESCRIPTION

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,900 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2023/24, the DOUGLAS Group generated sales of 4.45 billion euros and employed around 19,200 people across Europe. It was named the World’s Top Company for Women in 2025 among all retail and wholesale companies by Forbes. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

For further information please visit the DOUGLAS Group Website.

For our headquarters in Düsseldorf we are looking for you as Manager Omnichannel (f/m/x)

TASKS WITH IMPACT

• Optimize the end-to-end customer journey by supporting improvements across all touchpoints to ensure a consistent and seamless experience.
• Promote an omnichannel mindset by working closely with internal teams, sharing best practices, and supporting change and adoption activities.
• Contribute to strategic discussions by preparing insights and inputs for management and assisting in the development of business cases and roadmap proposals.
• Analyze and improve cross-channel services by identifying optimization opportunities in operational processes and user experiences for customers and employees.
• Support the initiation and coordination of projects to introduce and expand omnichannel services within agile frameworks.
• Monitor service-related KPIs, identify root causes of deviations, and assist in defining actions to help reach targets.
• Conduct market, benchmark, and trend research and support the evaluation of use cases through cost-benefit considerations.
• Facilitate international collaboration by coordinating with stakeholders, aligning expectations, and helping to resolve operational issues.

YOUR SKILLS

• University degree in Business Administration or a related field
• Several years of relevant experience in project management, preferably in the retail sector
• Understanding of the interaction between brick-and-mortar and digital channels
• Very good communication and facilitation skills, ideally with background in Change Management or PMO
• Fluent in German and English; additional languages are a plus
• Confident in managing complexity and driving change independently

OUR BENEFITS FOR YOU

We want you to feel comfortable at your job. That’s why you’ll receive your own individual work equipment.