Onboarding & Acquisition Development Team lead

Onboarding & Acquisition Development Team lead

Berlin, Germany

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Now is your chance to join an international team of experts driving growth and quality at Wolt! The Global Delivery Operations Supply team is shaping the future of courier operations across 30+ markets — and as part of DoorDash, you’ll have the opportunity to solve tough challenges at scale. If you thrive in a fast‑paced environment where you can take full ownership of impactful global projects, this is the place for you.

We’re looking for an ambitious and data‑driven individual to lead the development of our courier onboarding and acquisition. You’ll play a key role in ensuring that Wolt’s courier acquisition and onboarding processes are impactful, efficient, and scalable to support our business growth needs. You’ll identify opportunities to enhance our conversion funnel, test new acquisition levers, and build solutions that empower our markets to succeed.

This is a high‑impact role that requires a combination of strategic thinking, analytical execution, and hands‑on leadership. You will lead a small team (1–3 direct reports) and collaborate across multiple global and regional stakeholders — including Region Operations, Courier Marketing, Product, and Analytics.

What You’ll Be Doing

• Own and develop Wolt’s global courier onboarding and acquisition operating model and tooling, ensuring impact, efficiency, and scalability across markets. This includes going deep enough in the data to understand the business nuances and identifying new opportunities.
• Partner cross‑functionally with Regional Operations, Courier Marketing, Product, Analytics, and Procurement to make impact at scale and ensure all perspectives are considered.
• Contribute to strategic planning by developing OKRs, targets, and investment recommendations to drive acquisition efficiency and capacity growth. Innovate the way we measure onboarding and acquisition by developing new KPIs.
• Lead and mentor a small team of onboarding and acquisition development specialists, fostering ownership, learning, and impact.
• Support ad‑hoc initiatives based on the business need. E.g. find ways to boost supply growth at times of unprecedented growth.

We are looking for someone with:

• Proven experience in operations, growth, or strategy roles in a fast‑paced, scaling environment.
• Excellent analytical skills — proficiency in Looker and Excel is a must; SQL and Python skills are a plus.
• A data‑driven and problem‑solving mindset, always seeking opportunities to improve and optimize.
• Strong leadership skills, with experience managing or mentoring team members and working in a cross‑functional setup.
• A Master’s degree in a relevant field (Business, Industrial Engineering, or related).
• Excellent written and spoken English communication skills.

You’ll report to: Global Head of Courier Supply

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

We evaluate candidates solely on their qualifications, skills, and how they align with our business needs. We encourage applications from people of all disability statuses, gender identities, sexual orientations, personal expressions, racial and ethnic backgrounds, religious beliefs, and any other identities or experiences.

To ensure a fair and inclusive hiring process, please focus on your experience and skills in your CV — no need to include your photo, age, or marital status.

We’re committed to providing a delightful candidate experience. If you require any accommodations during the hiring process, please let us know below.

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