Operations Engineer(m/f/d)

Adidas is an equal opportunity employer and we are committed to fostering an inclusive workplace. We welcome applications from people of all ages, genders (incl. gender identity), ethnic and social backgrounds, nationalities, sexual orientations, religions and beliefs, and those with apparent or non-apparent disabilities*. We do not tolerate harassment or discrimination toward any of our applicants or employees. *We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process.

Purpose & Overall Relevance for the Organization

You have already gained 3-6 years SAP operational experience in the SAP module Materials Management. You will work in a global environment within a highly motivated and very international team. As part of the Domain Operations team, you will take over a responsible position in the SAP Operations / Service Management group and guide application support for our worldwide used SAP ERP and S/4 Systems. We are expecting both a solid functional knowledge and the capability to manage our external support partner. Basic SAP ABAP Knowledge and basic SAP BASIS knowledge would be an added advantage to be effective in this role.

Key Responsibilities

• SAP Engineering Operational Support mainly in SAP S/4 and SAP ERP.
• Collaborate with our two main support partners - the Service Management Team in our market organizations and the external support organization with the aim of providing best-in-class service towards our business end users.
• Manage, challenge and monitor our first and second level support as close as necessary to ensure a high-quality issue resolution both on time and in quality, in SAP ERP and SAP S/4.
• Provide the necessary functional level support and if necessary, take over end to end responsibility with the aim to steer the issue resolution.
• Act as the single point of contact for our Service Managers in case of escalations and for the external service organisation.
• Utilize your solid SAP ERP and S/4 knowledge and your technical capabilities to manage challenging issues within our SAP systems.
• Proactively identify issues and problems within your area of responsibilities and propose mitigation steps.
• Take continuous actions to eliminate or reduce underlying root cause in your area of expertise that will directly result in reduction of production issues.

Key Relationships

• Adidas Business
• Market Service Management Organization
• External Support Partner/s
• SAP Product teams
• Other SAP related IT teams like Integration/middleware Support, Batch Automation, SAP Basis support

Knowledge, Skills and Abilities

• Strong SAP ERP and/or SAP S/4 Materials Management functional knowledge.
• Working knowledge about ITIL processes is a must.
• Knowledge of SAP Basis will be an added advantage.
• Knowledge of SAP ABAP will be an added advantage.
• Knowledge of the SAP Apparel and footwear industry solution is a plus.
• Escalation Management.
• Analyzing issues from a technical angle.
• Solution architecture and integration overview of SAP system is a must.
• Knowledge about SAP modules like SAP SD, FICO, MDM & HR is a plus.
• Identifying Risk and its mitigation.
• Ability to work in an international team environment and coordinate multiple tasks with conflicting priorities.
• Ability to manage multiple stakeholders.
• Problem solving aptitude.

Requisite Education and Experience / Minimum Qualifications

• 3 - 6 years of SAP experience in SAP ERP or SAP S4 as a MM functional consultant out of which at least 1- 2 years in support roles in a global environment
• University Degree or comparable education