Operations Manager-Dutch speaking (m/f/d)

Operations Manager - Dutch speaking (m/f/d)

Berlin | München | (forthcoming)

Overview

We are currently looking for an Operations Manager - Dutch speaking (m/f/d) to join our office in Sofia, Prague, Halle, Munich or Berlin.

As an Operations Manager, you will take overall responsibility for setting up and further developing a customer service project for one of our renowned clients. You will design processes from scratch, develop scalable structures and manage several team leads and their remote teams. You are not only a project manager but also an active driver for the further development of our entire operations setup.

Key Responsibilities

Strategy & Process Development : Develop operational structures from the ground up and define clear, scalable processes across the customer journey. Identify inefficiencies, prioritise areas for action and implement sustainable solutions.

Project & Account Management : Manage projects holistically, both operationally and strategically, and act as the central point of contact for our clients. Keep business objectives in mind and drive projects forward.

Leadership & Organisational Development : Lead team leads and staff, set clear targets, establish feedback structures and continuously develop the organisation.

Data-driven management & decision-making : Analyse KPIs, derive actions and make operational decisions independently, prioritise and ensure swift implementation.

Stakeholder management & interface coordination : Work closely with internal functions such as Recruiting, Training, Quality and Tech, coordinate stakeholders and ensure smooth operations.

Strategic development of the operational setup : Actively contribute to further development of processes, structures and operating models beyond individual projects and help scale the organisation sustainably.

Qualifications

• Experience & Background : Solid experience in operations or project management with proven ability to establish or develop structures.
• Strategic Thinking & Business Acumen : Entrepreneurial mindset, identify interconnections and develop operationally and economically sound solutions.
• Ownership & Decision-Making : Take responsibility, drive initiatives independently, set priorities and make well-founded decisions in dynamic situations.
• Communication & Leadership : Communicate clearly in German and English, motivate, align and develop remote teams.
• Structure & Flexibility : Organized, solution-oriented, adaptable to complex situations and new requirements.

Benefits

• 30 days of vacation, job lunch allowance (€69 per month), “Givve” card (topped‑up €50 per month), corporate benefits discounts, option to lease a JobRad, pension contributions (occupational pension & VL), great team and company events.
• Work in a flexible, hybrid model from our dog‑friendly and modern offices; opportunity to work from abroad within the EU for 2 weeks a year for employees with an EU passport.
• Position in a profitable company with freedom to shape the future of work.
• Open, authentic culture, high‑performing and humorous team; bold decisions and groundbreaking work for sustainable success.
• From day one, you will have the opportunity to take responsibility, drive innovation and develop the company and yourself with a team of experts.

About Us

Are you looking for a profitable scale‑up that offers long‑term prospects and a disruptive business model with a growth‑oriented corporate culture? Do you want to grow beyond usual standards, bring your own initiative and appreciate actively shaping topics? Then yoummday is the right place for you!

yoummday (“You made my day”) is an innovative SaaS platform connecting companies with highly qualified freelance call centre agents (“talents”) worldwide. It enables flexible, scalable and efficient customer support, without traditional call‑centre structures. We are a Munich‑based scale‑up with over 400 employees in 5 locations across Europe; further growth is inevitable.

Become part of our team and set new standards in AI‑supported customer service with us to create smart, data‑driven solutions that inspire.