Operations Manager – Unlimited Biking, Berlin

Overview

Start date: April 1, 2026. Unlimited Biking is a leading bike tour and rental company in the U.S. and in Europe. We’re looking for a driven, hands-on Operations Manager to lead our Berlin location and help deliver exceptional experiences to every rider who walks through our door.

If you’re a natural leader who thrives in fast-paced environments, knows how to balance people, process and profitability — and you love the energy of a customer-focused tourism business — we’d love to meet you.

What You’ll Do

As the Berlin Operations Manager, you’ll be responsible for the smooth, efficient, and customer-centric running of all city operations. You will:

• Lead Daily Operations: Oversee day-to-day shop and tour operations
• Act as the primary point of contact for all Berlin-specific needs and challenges
• Ensure compliance with German regulations, safety standards, and company policies
• Maintain high-quality service standards aligned with Unlimited Biking’s mission

• Build & Manage a High-Performing Team: Recruit, train, motivate, and manage tour guides and shop staff
• Delegate effectively and foster staff development through coaching and up-skilling
• Collaborate closely with fellow Operations Managers, contributing to meetings, pilots, and working groups

• Drive Efficiency & Profitability: Schedule tours and staff to maximise operational coverage and booking potential
• Track attendance, incentives, and performance metrics
• Optimise workflows, resource use, and overall operational efficiency
• Oversee local financial processes including invoices, banking, payroll, and cash flow

• Ensure Superior Customer Experience: Maintain excellent customer service across all touchpoints
• Respond to customer reviews and complaints as needed
• Support marketing initiatives and local promotions
• Manage local partnerships, concierge relationships, and outreach programmes

• Oversee Systems, Inventory & Facilities: Manage inventory including equipment, ticketing, and merchandise
• Maintain the local office — signage, cleanliness, compliance, equipment, and software
• Use operational systems confidently (HUB, POS, etc.)
• Ensure all reporting is accurate and submitted to global finance and relevant departments

What We’re Looking For

• Experience in operations, tourism, hospitality, retail, or a related field
• Strong leadership skills with the ability to motivate and manage teams
• Excellent organisational and multitasking abilities
• A proactive, solution-oriented mindset
• Comfort with operational tech systems and willingness to learn new tools
• Strong communication skills, both internally and with customers
• Someone who thrives in a dynamic, customer-facing environment

Why Join Us?

• A chance to play a key role in growing our European presence
• A dynamic workplace in one of the world’s most iconic cities
• Opportunities for professional development and leadership growth
• A passionate, supportive, global team committed to delivering outstanding experiences