Operations & Service Delivery Lead - AV

Role: AV Operations Manager

Location: Frankfurt, Hessen

Salary: Negotiable (depending on experience), plus company benefits

Hours: Monday – Friday (40 hours/week)

Kinly is one of the world’s most recognisable companies within the Audio Visual and Unified Communications technology space, working with numerous high-profile global-class organisations, helping them drive maximum collaboration, engagement and productivity to enable their colleagues to work together, from everywhere.

We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Now, due to internal promotion, we have an exciting opportunity for a proven operational manager to join us, working on our prestige customer site, within a highly collaborative and talented team.

Working as the Operations Manager, your primary function will be to lead the Audio Visual department and provide a best-in-class AV Service across the Frankfurt site, whilst also being a key person in supporting the overall AV strategic program deliverables.

The position involves a high degree of exposure, working with senior management teams to deliver real time AV production services and will act as the main point of contact between Kinly & the client and the highest point of escalation for the Onsite AV Team.

Key responsibilities:

1. Full responsibility for the AV Operation onsite
2. Manage the delivery of all Video Conferencing and Audio Visual business
3. Client Management – building and maintaining strong collaborative client relationships
4. Management of directly employed and contract staff in the efficient delivery of high-level services
5. Develop, adopt and deliver departmental best practices
6. Continuous Service Improvement – work with Service Delivery Manager to identify, agree and own a progressive program
7. Promote and deliver team collaboration whilst maintaining team morale
8. Skills Gap Analysis – identify areas required for training and development
9. Identify and nurture development of key team members
10. Manage all schedules including daily, weekly working schedules, holiday and sickness requests and cover for all absences
11. Reporting – Collection and reporting of client related data including overtime recording, time entry and billing charges
12. Be instrumental in providing solutions to current issues and show proactivity in identifying future issues
13. Recruitment and on-boarding of new staff
14. Maintaining a good working relationship with the onsite AV Team, the Client, and any other teams or 3rd parties
15. Host/attend regular meetings with Operational Teams and client’s teams to discuss service levels and operational issues

Skills and experience:

1. Proven experience working in a similar operational role
2. Solid background within the audio visual and video conferencing industry
3. Leadership capability, with a history of managing and developing high performing teams
4. Strong customer service focus, with a history of managing operations and developing business relationships
5. Fluency in German and English is essential, as is the ability to communicate at all levels

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

1. We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.
2. We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.
3. We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.
4. We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.

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