Operations Transformation Lead

Operations Transformation Lead

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a high-impact Operations Transformation Lead to join our Operations team in Germany. In this specialized role, you will serve as a tactical partner for our scanning sites, driving "ground-level" transformation and sustainable change.

You will be responsible for operational excellence, performance governance, and leadership enablement to ensure long-term stability and SLA adherence across our German operational network.

What You’ll Do (Responsibilities)

In this role, you will:

• Drive Operational Excellence & Stabilization : Conduct deep‑drive reviews of throughput and cost drivers to implement pragmatic improvements and ensure consistent SLA adherence.
• Lead Performance Governance & KPIs : Shift the focus from reporting overload to steering‑relevant metrics, establishing robust daily and weekly performance routines.
• Provide Leadership Sparring & Enablement : Act as a coach for Site and Team Leads on decision‑making and escalation handling while clarifying roles to eliminate informal dependencies.
• Ensure Process & Compliance Integrity : Audit the daily implementation of security requirements and document complex workflows to ensure seamless knowledge transfer.
• Foster Cross‑Site Engagement : Collaborate across multiple locations to share best practices and create a unified, high‑performing operational network.
• Manage Transformation & Sustainable Exit : Moderate the interfaces between IT and Operations, ensuring all routines are documented for a smooth handover to internal ownership.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Operational Excellence Expertise : Deep understanding of throughput, quality metrics, and SLA management, ideally within high‑volume BPO, scanning, or logistics environments.
• Pragmatic Problem‑Solving Skills : Proven ability to not just identify risks but implement functional solutions that reduce overlaps.
• Data‑Driven Mindset : A preference for "steering‑relevant" metrics over reporting volume and the ability to coach others to make quick, KPI‑based decisions.

• Strong Documentation Skills : Ability to translate complex workflows into structured, accessible process documentation.
• Language Proficiency : Fluency in both German and English is critical for navigating between local site operations and global functions.
• Professional Seniority : The emotional intelligence to act as a "sparring partner" and provide structured feedback to leadership.

What We Offer (Benefits)

• Contract Type: Fixed‑term contract.
• Location: Germany (Supporting various scanning sites).
• Competitive Compensation : Salary and benefits aligned with professional experience.
• Work‑Life Balance: Flexible work options and alternative work arrangements to support your lifestyle.
• Health & Well‑being : Comprehensive health, wellness, and retirement plans.
• Growth: Opportunities for continuous learning and professional development within a global organization.

Category: Operations Group