Order Management & Export Specialist

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Erfurt , Germany

Order Management & Export Specialist

In this role, you will be part of our newly established Central Order Management & Export team in Erfurt, ensuring that our global distributors and key accounts receive exceptional service. You bring precision, ownership, and a passion for smooth processes — and in return, you’ll find a collaborative environment where you can make a visible impact every day.

If you thrive in a dynamic environment, enjoy cross-functional collaboration, and take pride in delivering outstanding customer experiences, this is your opportunity to shine.

More about the role

• Process and validate customer orders in SAP R3, ensuring timely and accurate deliveries


• Coordinate with sales, logistics, and finance teams to resolve order or delivery issues


• Ensure compliance with export regulations and prepare required export documentation


• Communicate proactively with customers regarding order status, delays, and shipments


• Arrange global transportation in close collaboration with our distribution center


• Monitor and track international shipments to ensure safe and on-time arrival


• Support return processing and generate necessary documentation


• Contribute to departmental projects and maintain up-to-date process documentation

More about you

• Completed commercial apprenticeship or equivalent qualification


• 3+ years of experience in order management and export


• Strong knowledge of export regulations and documentation


• Proficient in SAP (Order-to-Cash, returns, logistics) and Microsoft Office


• Fluent in German (B2 or higher) and good English skills (B1 or higher)


• Strong sense of responsibility, urgency, and attention to detail


• Excellent communication skills and the ability to stay focused under pressure

Nice to have

• Certification in foreign trade or dangerous goods (IATA)


• Experience in an international company


• Additional languages such as Spanish or French

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.