Order Processing Specialist (m/f/d)

RIGOL Technologies EU GmbH · Gilching (Munich area), Germany

About RIGOL

RIGOL Technologies is a global leader in electronic test and measurement solutions. From our European headquarters in Gilching, we serve customers from research institutes to high-tech manufacturers across the continent.

Key Responsibilities

• End-to-end order management: from order entry and validation through to invoicing
• Check customer orders for completeness and accuracy (items, prices, delivery terms)
• Coordinate closely with Logistics, Sales, Purchasing, and Finance to ensure on‑time delivery
• Prepare export and customs documentation (e.g. export declarations, certificates of origin)
• Maintain customer and order data in the ERP system (SAP)
• Monitor delivery dates and proactively communicate deviations to customers
• Administer returns (RMA) and issue credit notes
• Contribute to the continuous improvement of processes and reporting

Your Profile

• Completed commercial training (e.g. industrial clerk, freight forwarding clerk, wholesale & foreign trade clerk) or comparable qualification
• At least 3 years’ experience in international order processing or internal sales
• Solid knowledge of Incoterms, export control, and customs regulations
• Confident user of ERP systems (ideally SAP Business One) and MS Office
• Very good written and spoken German and English
• Team player with a proactive, service-oriented, and well-structured working style

What We Offer

• Flexible working hours
• Performance-related remuneration plus annual bonus scheme
• Company pension scheme
• Modern workplace, free beverages, on-site parking
• Flat hierarchies, short decision paths, and an international team culture
• Comprehensive onboarding and continued training opportunities