OT Service Manager / all genders / Part-Fulltime

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

Your Role

An exciting new opportunity has arisen to join the IT/OT team as a sector IT/OT Service Manager. In collaboration with site IT/OT teams and peers from other sectors, you will oversee all Electronics IT/OT applications, ensuring compliance with internal processes such as Data Privacy, Data Retention, Cybersecurity, and Disaster Recovery. You will own the IT/OT Service Management with sites, linking stakeholder voices to global projects aimed at enhancing IT/OT service delivery and maximizing value through integration with the IT service management framework (ServiceNow). Your interactions will extend to other core IT/OT pillars, including Portfolio Management, Architecture, and Cybersecurity, as well as corporate IT infrastructure and application teams. You will play a crucial role in the development and implementation of an IT service management framework tailored to IT/OT needs, aligned with business priorities, budget, and risk. Additionally, you will drive IT/OT inventory and CMDB programs while designing a cross-sector training strategy for IT/OT on IT Service Management and ServiceNow. Participation in cross-sector IT/OT service management Center of Excellence & Audits will be key to your success. You will also be responsible for stakeholder management, ensuring transparency in IT/OT service decisions and managing external partnerships with key IT/OT service providers. This role reports to the Head of IT/OT Enablement.

Who You Are

• Graduate degree in IT/computer science, engineering, business/economics, or a related field.
• Several years (ideally 5+) of experience in IT/OT.
• Proficient in implementing IT Service Management practices leveraging the ServiceNow platform.
• Knowledge of leading IT Service Management frameworks such as ITIL 3 or 4.
• Domain knowledge in manufacturing processes, machinery, and control systems.
• Expertise in integrating IT/OT systems into IT infrastructure.
• Strong communication skills to collaborate with cross-functional teams and stakeholders.
• Multicultural experience, fluent in English and at least one additional language.

What we offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!