Outbound Team Leader

Tasks

• Overall responsibility for outbound transport operations in Magdeburg

• Lead and coordinate the outbound transport team

• Act as the primary operational contact for customers and logistics service providers

• Ensure smooth daily outbound execution including planning, slot booking, and delivery monitoring

• Monitor operational KPIs and initiate corrective actions when deviations occur

• Ensure on-time delivery and compliance with customer requirements

• Identify operational risks (capacity, cost, quality) and implement countermeasures

• Coordinate closely with internal teams (Warehouse, Operations, Finance, IT)

• Manage carrier performance and handle escalations

• Optimize transport efficiency and cost structure

• Support implementation of process improvements and standardization initiatives

• Ensure continuous improvement through feedback loops with customers and internal teams, ensure smooth daily operation and issue resolutionSupport implementation of process improvements, automation and standardization initiatives

• Ensure continue improvement through feedback loops with customers

Requirements

• Completed commercial training in logistics, freight forwarding, or similar field
• 5–10+ years in transport / logistics operations
• Strong understanding of German domestic logistics network (FTL/LTL, hub distribution, last mile)
• Experience with Transport Management Systems (TMS)
• Fluent German and English skills
• Ability to manage operational data and KPIs into actionable insights
• Customer specific logistics operations
• Handling complex operational escalations
• Experience in team leadership and process improvement