Patient Liaisons Officer

JOB OPENING

• Title: Patient Liaison Officer
• Location: Spangdahlem Air Base, Germany
• Start date: Immediately
• Job-Type: Part-time

QUALIFICATIONS

• High School diploma or equivalent (i.e., GED) degree
• Background in areas such as nursing, medical customer care, or advisory work
• Excellent listening and communication skills to deal with complex and sensitive situations
• Work is primarily sedentary; however, employee must meet occasional physical demands (prolonged walking, standing, sitting, or bending)
• Basic knowledge of office automation software as it relates to a medical facility (e.g., Microsoft Office)
• Understanding of HIPAA and German privacy laws/regulations; thorough knowledge of healthcare of DoD beneficiaries
• Typing speed minimum 40 words per minute
• Read, speak, and write in English and German at level 3 proficiency (structural accuracy, vocabulary, pronunciation effective in most formal and informal conversations on practical and professional topics)
• Must obtain a certification of current physical examination stating free of any contagious diseases
• Understanding of medical vocabulary highly desired

JOB DESCRIPTION

Employees will be assigned to work either at the Host Nation hospital or at the Medical Treatment Facility (MTF):

• Coordinates support and provides assistance and information regarding Host Nation Facility (HNF) care and programs to beneficiaries hospitalized in host nation medical facilities
• Ensures complete and timely liaison between the direct care facilities, host-nation facilities, and other services and assistance activities as required
• Provides assistance to beneficiaries and providers to help locate accepting host nation facilities and related resources for routine patient admissions
• Provides coordination, communication of care, and necessary logistical arrangements with commanders, medical professionals, wing agencies, and family members upon notification of beneficiaries hospitalized in host-nation facilities
• Coordinates administrative aspects of the patient’s health care with the host-nation facilities and serves as an intermediary during hospitalization
• Assesses and interprets concerns to organizations and institutions involving medical personnel from the military MTF in reviewing the patient’s care plans, preparing the patient for the post-discharge environment, and intervening as necessary to improve patient care.

LOCATION

French Consulting will consider individuals currently (or soon to be) located within commuting distance of the job location.

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under the NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.