People Lead - Banking Operations (f/m/d) - Larson Maddox

Are you excited by the opportunity to build and scale digital retail banking operations in a fast‑growing environment, backed by a globally established financial services institution?

A leading international financial services firm is expanding its digital banking operations in Berlin and is looking for a Banking Operations People Lead to build, lead, and develop a high‑performing operations team.

In this role, you will combine hands‑on banking operations expertise with strong people leadership , using data and performance insights to continuously improve customer experience, regulatory compliance, and operational excellence.

Fluent German required.

Responsibilities

• Act as the subject matter expert for Banking Operations topics and support your team with deep operational knowledge
• Build, lead, and develop a high‑performing Banking Operations team
• Serve as a cultural and people leader , with a strong focus on coaching and development
• Track and analyse team KPIs , driving performance improvements and exceeding service targets
• Use performance and customer data to identify trends and implement improvement actions
• Ensure regulatory compliance and act as a strong advocate for customers
• Collaborate closely with cross‑functional stakeholders to deliver a best‑in‑class customer experience

Required Experience

• Strong experience within the German banking / financial services landscape
• Solid background in Banking Operations , e.g.:
  • Payments
  • Customer data management
  • Power of attorney
  • Bereavement cases
  • Data privacy requests
• Good understanding of regulatory requirements and timelines
• People leadership experience / Experience with performance management, coaching, and team development
• Fluent German (mandatory)