Platform (Site Reliability) Engineering Manager (w/m/d)

Hello there, people at Telus Health are happy to greet you

TELUS Health is empowering every person to live their healthiest life. Guided by our vision to create a healthier future, we are leveraging the power of our cutting-edge technology and focusing on the uniqueness of each individual to create the future of health. As a leading global health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues in family, health, life, money, and work.

We're seeking a Platform (Site Reliability) Engineering Manager (w/m/d) to join our Engineering team in Berlin.

This is a hybrid position, requiring 2 days in the office (Wednesdays & Fridays).

• You will lead and evolve our Platform and Site Reliability Engineering function, ensuring the reliability, scalability, and security of our global services while building and developing a high-performing team.

How you will spend your time:

• Lead, develop and grow a team of Site Reliability and Platform Engineers, fostering a culture of ownership and continuous improvement
• Define and drive the reliability strategy across services, including SLIs, SLOs and error budgets
• Ensure high availability, scalability and performance across multi-region AWS environments
• Own and improve incident management processes, on-call practices and operational excellence
• Drive automation and reduce operational toil through tooling and standardisation
• Partner with Security and Compliance teams to ensure adherence to standards such as GDPR, ISO 27001 and SOC 2
• Provide architectural guidance across infrastructure, networking and platform services
• Collaborate with engineering, product, data and AI teams to support reliable and scalable systems
• Communicate risks, performance metrics and priorities to both technical and non-technical stakeholders

What you should bring to the table:

• Strong experience in Site Reliability Engineering, DevOps or Platform Engineering within AWS environments
• Proven experience leading and developing engineering teams
• Deep expertise in AWS services (e.g. EC2, S3, RDS, Lambda, VPC, IAM)
• Strong knowledge of Infrastructure as Code (Terraform or CloudFormation)
• Experience with container orchestration (ECS or EKS)
• Solid understanding of distributed systems and reliability engineering principles
• Experience designing and maintaining CI/CD pipelines
• Strong understanding of networking, security and observability practices
• Experience managing incident response and operational processes
• Excellent stakeholder management and communication skills
• Fluent English

Nice to have:

• Experience with globally distributed systems and large-scale production environments
• Exposure to security incident response and compliance audits
• Experience supporting AI/ML infrastructure on AWS
• Experience mentoring senior engineers or managers
• Relevant certifications (e.g. AWS, Kubernetes, Terraform)

• You have established clear reliability standards and SLO frameworks
• Your team operates effectively with strong ownership and mature on-call practices
• Platform reliability, scalability and operational efficiency have measurably improved