Post-Onboarding Success Specialist (Fixed-Term Contract)

What you’ll be doing

We are looking for a proactive team member to analyze partner performance data, track improvement workflows in Monday.com, and deliver in-person training to newly onboarded restaurant partners. This role involves clear communication across written and verbal channels, close collaboration with cross-functional teams, and continuous refinement of partner coaching and support strategies. This is a fixed-term contract for maternity leave for 2 years.

Day-to-day in this role you’ll:

• Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.
• Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
• Visit newly onboarded restaurant partners and provide in-person training for hardware and app usage.
• Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.
• Experience working with cross-functional teams and able to formulate requests and tasks clearly.
• Polish and improve on approaches on partner & vendor communication, coaching and training.

Our humble expectations*

• You have experience with partner support or communication heavy job.
• You have an overall positive demeanor with a good amount of patience.
• You have excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows.
• You are an outstanding communicator in German and English , both verbal and written.
• You have a keen eye for detail - every small one counts!
• You are an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.
• Experience in gastronomy or the food industry is a plus.
• Experience with Google Suite is a plus

What we offer

• Flexible & supportive work culture — enjoy generous 30‑day PTO, remote/hybrid work options, flexible hours, and an employee assistance program focused on mental health.
• Best-in-class tools & home-office setup — get equipped with a MacBook, trackpad, and a budget to set up your remote workspace.
• Equity & competitive compensation — receive meaningful Wolt equity as part of your total rewards package.