Principal Consultant-Professional Services (f/m/d)

Stellenbeschreibung:

Principal Consultant-Professional Services (f/m/d)

Join to apply for the Principal Consultant-Professional Services (f/m/d) role at Stackgini .

At Stackgini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how organizations select and manage their IT landscape.
As we scale, we’re building a world‑class professional services and customer success function to guide customers through the complex journey of IT demand management.
We are a tight-knit, nimble team dedicated to bringing our cutting‑edge AI technology to IT decision‑making.
We are creative, low‑ego, team‑spirited, and passionate about making our customers happy.

Tasks

As a Principal Consultant-Professional Services (f/m/d) at Stackgini, you’ll play a key role in guiding our enterprise customers through their journey with our AI‑powered IT decision‑making platform. You’ll ensure customers achieve measurable business value while contributing to Stackgini’s growth. Your key responsibilities will be:

Strategic advisory & planning: Develop a deep understanding of each customer’s business, IT landscape and objectives. Collaborate with executives to build joint success plans, define KPIs and craft measurable milestones.
Onboarding & implementation leadership: Lead workshops, configure our platform to client processes, and drive adoption. Guide process transformation initiatives—often navigating legacy structures, internal resistance, and political dynamics.
Trusted advisor & relationship builder: Act as a single point of contact for large enterprise accounts, nurturing long‑term partnerships. Guide clients through complex organisational dynamics, provide best‑practice advice and champion stakeholder alignment.
Value realisation & growth: Monitor account health, conduct quarterly business reviews and identify opportunities for account expansion.
Thought leadership: Represent Stackgini at industry events and client workshops. Share market trends and innovation insights; develop case studies and success stories that demonstrate our impact.

Requirements

Consulting pedigree: 4+ years of experience in top‑tier strategy or IT‑consulting roles. You’re comfortable advising C‑level executives and navigating complex stakeholder landscapes.
Technical & business acumen: High affinity with IT departments; ability to grasp enterprise architecture, procurement and governance processes. Familiarity with platforms like SAP LeanIX, ServiceNow, etc. is a plus.
Customer success mindset: Proven track record in client‑facing roles. You listen deeply, understand unspoken challenges, and go the extra mile to help stakeholders succeed.
Strategic thinking with hands‑on execution: You can think at the 10,000‑foot level while also diving into operational detail. Comfortable designing success plans, facilitating workshops, and owning execution.
Communication & facilitation: Exceptional presentation, negotiation and conflict‑resolution skills. Fluent in English and German.
Entrepreneurial spirit: Thrives in high‑growth environments, takes ownership and continuously seeks opportunities to improve processes and the customer experience.
Travel flexibility: Willingness to visit client sites across Germany and Europe as required.