Process Analyst International / Multinational Programmes

Your Tasks

• Join cross‑functional team for digital and business transformation of international / multinational insurance programs for more than 5,300 programs in more than 200 countries/territories
• Analyse, optimize and harmonize international insurance processes to enhance operational effectiveness
• Collaborate with stakeholders to map and document end‑to‑end international insurance workflows, ensuring global compliance and optimizing coverage
• Utilize process modelling techniques to visualize and communicate international insurance workflows, including policy issuance, claims handling, premium calculation, and compliance procedures
• Drive process improvement initiatives and advise on change management strategies, facilitate process redesign workshops, and lead cross‑functional teams to implement best practices, automation solutions, and digital tools for streamlined international insurance operations
• Collaborate to draft globally relevant guidelines and effective training materials in alignment with relevant stakeholders to support scaling and adoption of optimized processes

Your Profile

• Bachelor's or Master's degree in Business Administration, Insurance or a related field
• Advanced certifications or professional qualifications in BPM or insurance management are highly desirable
• Extensive experience (minimum 3 years) in business process management / consulting, preferably within the insurance industry, with a focus on international / multinational insurance programs
• In‑depth knowledge of international insurance operations, including policy issuance, claims handling, compliance, and regulatory requirements across multiple jurisdictions
• Proven track record in leading process improvement initiatives, driving organizational change, and successfully implementing optimized processes and automation solutions
• Strong analytical skills with the ability to gather and interpret complex data, conduct performance analysis and provide strategic insights
• Proficiency in process modelling tools, data analysis tools, and visualization techniques is preferred
• Open attitude to the usage of new technologies and willingness to try out new ideas to generate rapid customer value
• Ability to communicate on complex topics in a professional setting in both written and spoken English

Benefits

• Flexible working hours – flexitime arrangements and flexible working time models allow for a perfect work‑life balance
• Health management – stay healthy with us: thanks to preventive measures, a wide variety of sports and various partnerships
• Mobile working – whether from home or on the road – our remote working model (up to 60 % mobile) offers you more freedom and independence
• Further training – we satisfy your thirst for knowledge – for example with further training, subject‑specific seminars or work and study programmes