Product Delivery Manager (all genders)

Join us as a Product Delivery Manager for Lido Flight 4D, where you’ll strengthen long‑term customer partnerships through expert guidance, proactive support and reliable delivery. Drive technical excellence, fulfill key commitments, and create real value for our aviation customers.

Tasks

• Ensure smooth operations and service delivery for assigned customers
• Lead technical communication: presentations, on‑site meetings, conference calls, online sessions
• Manage and coordinate customer inquiries, complaints, and escalations

• Analyze & document user requirements; support customers in preparing change requests
• Develop concepts and solutions for change and service requests, including effort estimates and, when needed, price negotiations
• Coordinate implementation, documentation, release planning, and occasionally perform deployments
• Plan and oversee customer installations and quality assurance
• Cooperate closely with product management, software development, application operations and account management
• Provide product and technical support during sales activities
• Identify & drive process improvements
• Support incident, problem, and change management
• Maintain operational documentation and ensure service level monitoring/reporting
• Participate in cross‑organizational customer teams and implementation projects for new services

Requirements

• 5+ years of relevant experience working at an airline or with an airline IT solution provider
• University degree in Computer Science or a related field, or equivalent qualifications with several years of experience

• Good understanding of airline operational processes or aviation‑related domains
• Strong service orientation and excellent customer communication skills
• Experience in IT operations (complex applications) is desirable
• Strong analytical, conceptual, and problem‑solving skills
• Excellent communication, negotiation, and stakeholder‑management abilities
• High level of initiative, flexibility, and ability to work under pressure
• Ability to work independently as well as in interdisciplinary teams
• Business‑fluent English (B2/C1)
• Willingness to travel and to work on‑site with customers internationally
• Readiness to work in a hybrid model – 2 days in the office in Gdańsk

About Lufthansa Systems Poland Sp. z o.o.

Lufthansa Systems is a leading airline IT provider. Based on long‑term project experience, a deep understanding of complex business processes and strong technological know‑how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know‑how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.