Product Expert

We’re recruiting for a Product Expert to join a fast-growing managed technology environment supporting international live events.

This is a high-impact technical role for someone who wants to become the go-to expert in their product area. The successful candidate will act as the main point of contact for Intercom-related product questions, support technical planning and system preparation, and work closely with internal teams, customers and product stakeholders.

What you’ll be doing

• Designing and preparing systems for international multimedia events
• Supporting sales and project management teams with technical expertise
• Acting as the key contact for internal and customer-related product questions in Intercom technology
• Working closely with developers, architects, product owners and product managers to share project and client feedback
• Helping create standards and solutions with Product Experts and the wider Experts Team
• Delivering training, guidance and knowledge-sharing materials
• Coordinating on-site service, demos and training where required

What we’re looking for

• Strong operational technical experience in a relevant market
• Deep product knowledge in relevant hardware and software solutions
• Strong IT understanding, including network configurations and PTP
• Ability to work directly with customers and external partners
• Confidence presenting and operating at stakeholder level
• A genuine interest in knowledge-sharing, training and building internal expertise

Location

This role is based around Wuppertal and requires regular on-site presence, with 3–4 days per week on site indicated in the briefing.

Package

• Bonus
• Benefits package

If you are a technically strong live events, broadcast or communications professional looking for a role where you can bring deep product expertise and help shape best practice in a growing international environment, we’d like to hear from you.