Product Support Engineer (m/w/d)

Product Support Engineer (m/w/d)

We are Aiways, driving the evolution of the automotive industry.

We are a Chinese Company for electric cars and mobility services, established in 2017. We are a powerful team of like-minded people with different characters and backgrounds, who are working for one single goal: to make new mobility (e-mobility) possible for everybody

Our headquarters is in the metropolis of Shanghai, China with a European head office in Munich, Germany.

For our European head office in Munich , we are looking for a Product Support Engineer m/w/d, who will be a part of the Product Support Team.

The purpose of the role is to act as a technical representative of the Product Support EU by supporting Service Partners in solving complex problems on vehicles or Service support systems.

Responsibilities

• To act as a liaison between Service Partners, markets and the global technical support organization regarding system and quality issues while handling single cases.
• To answer support requests coming in via internal ticketing system and phone mainly for single-vehicle cases
• To support Service