Program Manager (d/f/m)

Overview

As Program Manager, you take end-to-end responsibility for complex, multi-year ERP/CRM transformation programs across Europe Africa. You act as the central point of contact for program sponsors and ensure alignment between business, IT, and external partners.

Responsibilities

• Act as single point of contact for Program Sponsors across the Europe Africa region
• Co-manage overall program plan, timeline, budget, and vendor deliverables together with the external system integrator
• Prepare and lead SteerCo meetings, including reporting, decision papers, and escalation topics
• Ensure alignment across central functions, operating units, IT, external vendors, and country leadership
• Steer and challenge external partners on proposed solutions and delivery quality
• Confidently facilitate decision-making with senior executives

Program Leadership & Governance

• Act as single point of contact for Program Sponsors across the Europe Africa region
• Co-manage overall program plan, timeline, budget, and vendor deliverables together with the external system integrator
• Prepare and lead SteerCo meetings, including reporting, decision papers, and escalation topics

Stakeholder & Vendor Management

• Ensure alignment across central functions, operating units, IT, external vendors, and country leadership
• Steer and challenge external partners on proposed solutions and delivery quality
• Confidently facilitate decision-making with senior executives

Transformation & Rollout Execution

• Coordinate cross-functional and country activities for ERP/CRM/FSM template design
• Facilitate design workshops and validate vendor deliverables
• Build, drive, and execute the rollout roadmap, sequencing countries and deployment waves
• Manage risks, dependencies, and issues with clear mitigation and escalation paths

Who we are looking for

We are looking for a candidate who meets the following qualifications:

Educational Background

• A degree in Engineering, Business Administration, or a related field is preferred.

Experience

• 8+ years of experience in large-scale ERP and/or CRM transformation programs
• Proven track record in managing complex, multi-year global or regional programs
• Experience steering system integrators and external vendors

Skills

• Solid understanding of ERP/CRM architectures, integrations, master data, and workflows
• Strong communication skills, calm under pressure, structured and politically aware
• Ability to balance global standards with local business needs

Languages

• Fluent in English
• German and/or French are a plus

Personal Attributes

• High degree of independence in managing task areas within general target guidelines
• A proactive, "maintenance-oriented" mindset focused on stability and continuous process optimization
• Ability to work effectively in a remote or decentralized team setup

What we offer

• Health and Safety – Highest standards and a wide range of health promotion and healthcare activities
• Flexibility – We support, for example, through flexible yet regulated working hours and remote working options
• Compensation & pension – Fair working conditions, competitive compensation, following “Collective Agreements” and support with pension schemes
• Collaboration & diversity – Collegiality is of huge importance – we treat everyone with respect and appreciation
• Development – Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
• Creative leeway – We offer an environment in which you can try out new solutions in a no-blame-culture
• Sustainability – We act with responsibility and environmental awareness
• Work environment – We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets

Who we are

The Business Unit Europe Africa is one of the largest of TK Elevator’s Business Units. Its Regional Business Support Center is in Dusseldorf, Germany, from where it coordinates activities in 20+ countries, as well as a distributor network in Africa. This unit handles the sale, installation, servicing and modernization of elevators, escalators and moving walks. TK Elevator achieved worldwide sales of €9.2 billion in fiscal year 2024/2025. With around 50,000 employees, 25,000 service technicians, and over 1,000 support centers across the globe, we are driven by what moves people. TKE – Move Beyond.

Contact

The advertised position is a full-time position. Please apply online in English, including your notice period and salary expectations. Alexandra Dreger
Talent Acquisition