Quality Assurance Support Engineer (m/f/d) Ref. No. 25

For our customer, EUMETSAT in Darmstadt, Germany, we are seeking an experienced Quality Assurance Engineer - Operations.

The primary objective of EUMETSAT is to establish, maintain and exploit European systems of operational meteorological satellites and to contribute to the operational monitoring of the climate and the detection of global climate changes. A further objective of EUMETSAT is to provide data, products and support services to the Copernicus information services and user communities, with a focus on marine, atmosphere and climate.

The service will be provided to the Process Assurance and Management Support Division QA team which ensures the process assurance and QA support to the Operations and Services to Users department (OPS). The latter has responsibility for running EUMETSAT’s operational satellite systems and ensuring the delivery of the data and services to its user community.

Responsibilities

Your tasks will typically include but are not limited to:

• Contributing to the provision of QA support and advice to members of OPS, to help ensure the correct implementation and performance of operational activities, in accordance with EUMETSAT’s Management System and all relevant OPS procedural documentation.
• Following selected operational activities, attending relevant operations meetings, and identifying any aspects of concern of process / QA relevance.
• Supporting key reviews: Test Readiness Review (TRR), Test Review Board (TRB), Operations Readiness Review (ORR).
• Reviewing OPS procedural documentation (procedures, guides, working practices, etc.), ensuring consistency with the OPS documentation library in general and with the document conventions in use.
• Providing assistance and guidance in the definition and implementation of processes to members of OPS.
• Supporting assessments of OPS processes and service reviews, recommending improvements where appropriate.
• Establishing, maintaining, analysing, and reporting on metrics which provide insight into selected OPS processes and/or operational services.
• Supporting Risk Management activities in accordance with the OPS Risk Management Plan: organising and advising risk reviews, maintaining risk registers, following up mitigation actions, and producing report information.

This is a full-time position to be located at EUMETSAT’s premises in Darmstadt, Germany with an expected start date as soon as possible.

Qualifications & Competencies

The candidate shall have an university degree or equivalent in a technical subject and at least 3 years’ experience of a QA / process assurance role, preferably in an operational 24/7 data processing and/or service-provision environment. Experience of satellite / ground segment operations would be of special value.

Mandatory Knowledge, Experience And Skills

• Good knowledge of the ISO 9001 standard.
• Experience of working in an environment where an ISO 9001-certified management system is used.
• Experience of documenting work activities in the form of process definitions, procedures and working practices, plus good ‘user-viewpoint’ writing skills.
• Experience of QA auditing and/or process assessment.
• Knowledge of Anomaly Management Tools, Jira/Confluence application.
• Skilled in using the Microsoft Office applications Word, Excel and Outlook.
• Good verbal and written communication skills.
• Proven ability to work in a multidisciplinary team.

Complementary Knowledge, Experience And Skills

Any of the following attributes will be considered advantageous:

• Knowledge of ISO 31000 (Risk Management) and/or experience of the activity.
• Knowledge of ISO 27001 (Information Security Management) and/or experience of the activity.
• Possession of an auditing qualification, e.g. for ISO 9001.
• Experience of using Microsoft Office Visio and Powerpoint.

Fluency in English (spoken and written) is mandatory, as English is the working language.

What Can Terma Offer

At Terma, we consider skilled employees, enthusiasm and job satisfaction as the very foundation of our success and as a prerequisite for the development of the “best-in-class” solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual and emphasizing mutual respect across the board in our workplace.

Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company.

• Great opportunities for training and personal development
• Challenges in advanced technical environment
• International and cosmopolitan working atmosphere
• An employment contract with an attractive package with extra-legal benefits

Additional Information

For further information, please contact Ms Raluca Moise , by telephone ( ) or by email ( ).

Please note that applicants must hold all appropriate documentation and permits to work in Europe.

If possible please submit your CV in Europass format.

Terma

The high-tech and innovative Terma Group develops products and systems for defense, non-defense and security applications, including command and control systems, radar systems, self-protection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry.

Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Belgium, Germany, France, Austria, Romania, Czech Republic, United Kingdom, United Arab Emirates, India, Singapore and the U.S.

The Space Business Area contributes with mission-customized software and hardware products including power systems and star trackers as well as services to support a number of in-orbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions.

Terma Space operates out of Denmark, The Netherlands, France, Germany, Austria, Romania, Czech Republic and the UK.