Quality manager M/F

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

Purpose of this role is to develop, establish and perform robust quality processes in Aftermarket Operations in line with the general quality system and certification requirements (ISO 9001).

Role Responsibilities

• Establish supplier quality and development processes
• Develop and run a robust process of claims from suppliers
• Define and implement customer returns process
• Establish aftermarket quality management system

Role Purpose

• Ensure zero defects of parts and compliance with delivery requirements, such as documentation and packing for reduction of damages
• Attain sufficient rate of successful claims from suppliers
• Reduce customer return processing times
• Achieve error free Aftermarket Operations

Minimum Requirements

• Experience in Quality Management in an industrial environment
• Strong process design and improvement capabilities
• Knowledge of claim / reverse logistics processes
• Fluent in English

Our commitment

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.

Carrier est engagé dans l’égalité des chances et l’inclusion. Toutes les candidatures qualifiées seront examinées dans le respect de la réglementation et un accompagnement spécifique sera fourni à la prise de poste.