Recruiter - GTM (Mexico)

About the team

At Zillow, the top real estate website in the U.S., we’re on a mission to help people get home. We’re building innovative, connected, and equitable solutions that support every step of the moving journey—whether buying, selling, renting, or financing.

Talent Acquisition plays a critical role in enabling this mission. Our team partners closely with business leaders to attract and hire the talent that powers Zillow’s customer experience, service delivery, and revenue-driving operations.

About the role

As a Recruiter, you will support hiring across Zillow’s U.S. Customer Operations organization, including roles in Connections, Customer Experience, Customer Support, and field-based teams.

This role is focused on executing recruiting in a high-volume environment, where speed, consistency, and candidate experience are critical. You will manage multiple requisitions and hiring classes simultaneously while partnering with hiring teams to meet hiring goals.

You may also support additional business areas as hiring needs evolve.

You Will Get To:

• Manage end-to-end recruiting for high-volume Customer Experience Operations roles, including class-based hiring programs
• Screen and assess candidates efficiently while maintaining quality and consistency
• Partner with hiring managers to align on role requirements, timelines, and candidate profiles
• Guide candidates through the interview process, ensuring timely communication and a positive experience
• Coordinate interviews, collect feedback, and drive timely hiring decisions
• Maintain strong candidate pipelines through inbound applicants and sourcing
• Own offer creation, extension, and closing processes
• Track recruiting metrics (pipeline health, conversion rates, time-to-fill) and flag risks early
• Identify opportunities to improve process efficiency and candidate flow
• Collaborate with teammates to meet hiring targets and support team goals

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

• 3+ years of recruiting experience, preferably in high-volume or customer-facing role hiring
• Experience managing multiple requisitions or class-based hiring programs
• Experience supporting U.S.-based hiring or working with U.S. stakeholders is preferred
• Strong screening and candidate evaluation skills
• Comfortable working in fast-paced, metrics-driven environments
• Highly organized with strong time management skills
• Effective communicator with candidates and stakeholders
• Collaborative, adaptable, and solutions-oriented
• Must be physically based in Mexico.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.