Reliability & Process Improvement Manager (all genders)

Reliability & Process Improvement Manager (all genders)

Responsibilities

• Fleet Observability: You monitor system health across our entire Hardware / IoT fleet. You build and maintain the scripts and data pipelines that allow us to identify anomalies and ensure revenue‑critical performance at scale.
• Durable Problem Solving: You design automated processes to fix the root causes of system failures, reducing manual work and improving reliability across our global fleet.
• Observability & Tooling: You are passionate about automating manual intervention and eliminating operational toil. To do this, you build and refine observability tools and dashboards that turn raw fleet telemetry into actionable, real‑time insights.
• Defining Platform Capabilities: You identify necessary platform features based on recurring operational signals. You act as the technical translator, structuring field‑level pain into clear technical requirements for our engineering teams.
• Cross-Functional: You spend approximately 40% of your time on deep‑dive operational triage, root cause analysis, and incident response. The remaining 60% is dedicated to coding internal tools, writing automation scripts, and driving reliability projects.

Qualifications

• Your Background: You have a degree in Computer Science, Mechatronics, Industrial Engineering, Business Informatics, Electrical Engineering or a comparable field.
• Professional Experience: You have at least 2–4 years of experience in Technical Operations, System Performance Engineering, or Automation Engineering, preferably within complex IoT or distributed systems environments.
• Strengths and Interests: You possess a data‑driven mindset and the spatial awareness needed to translate diverse physical edge environments (cameras, scanners, payment terminals) into digital performance insights. You are passionate about root cause analysis and have a relentless focus on maintaining high reliability and accuracy standards across a growing fleet.
• Technical Skills: Advanced knowledge of Python and SQL to automate workflows and extract deep‑system insights. Ideally, you also bring familiarity with observability and monitoring frameworks (e.g., ELK, Prometheus, or Grafana) and data analysis tools like Metabase.
• Your Working Style: You have a high degree of ownership and excel at thinking in a solution‑oriented way, for example when designing automated recovery paths or performing deep‑dive root‑cause analysis on fleet‑wide anomalies.
• Language Skills: You are a strong communicator in English (at least C1) and ideally also speak German.

Benefits

• Flexibility: With our hybrid work model, you can tailor your work schedule individually and spend time with your team in the office on our Anchor Days (Tuesday through Thursday).
• Workation: Work from inspiring locations during your workation for fresh ideas.
• Mobility subsidy: You have the choice between bike leasing or a travel allowance.
• Measurable goals: Our OKRs allow you to directly measure your impact on our product and company success.
• Events: Celebrate our successes at our legendary team events and OKR parties.
• Catering: Fresh coffee from our portafilter machine around the clock for your energy and productivity. Discover the variety of Bella&Bona, our online cafeteria, or help yourself to our fruit basket or enjoy breakfast at the cereal bar.
• Health: Stay fit and work out with EGYM Wellpass or Urban Sports Club in over a thousand sports and health facilities throughout Germany.
• Equipment: Decide on your own equipment to work efficiently and comfortably.
• Dress code: Dress in a way that makes you feel most comfortable.

Innovation through diversity

Regardless of your background, origin, gender identity, or individual circumstances, it's your personality that interests us. That's why we're committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.