Remote Mortgage Loan Officer (Florida)

About the team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of Zillow Group’s FinTech division, you’ll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high‑energy environment.

About the role

This is an opportunity to grow your career as a purchase‑focused Mortgage Loan Officer, originating home loans for customers introduced through Zillow’s ecosystem. You’ll guide borrowers from first contact through funding while delivering a best‑in‑class customer experience. Based on your background and strengths, you may operate in either a high‑volume, digitally driven environment or a relationship‑based, market‑focused model.

Location

Role is remote with restrictions. Your remote location must be within the state of Florida. You may elect to spend some time working at a company office. Employment is contingent on remaining in this location; future requests to relocate to another state are subject to company review and may be denied.

What you will get to do

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• Convert company‑provided purchase opportunities into funded loans through proactive follow‑up and effective borrower consultation.
• Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, loan origination systems (LOS), and data‑driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high‑quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.
• Collect, store, and use voiceprints (records of speech) for operational and compliance purposes.

Who you are

• 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
• Completion of the 20‑hour CORE Pre‑Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working remotely from Florida.
• Proven success originating purchase loans in either a high‑volume, phone‑based sales environment or an agent‑centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance‑driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
• Associate’s or Bachelor’s degree preferred.

Los Angeles County Applicants

Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully; and follow all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

EEO Statement

Zillow Group is an equal‑opportunity employer committed to fostering an inclusive, innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.