Remote Part-Time Customer Experience Associate (Tennessee)

What You’ll Do

• Deliver exceptional service and develop lasting relationships with customers via Rent the Runway channels for communication – phone, emails and live chats.
• Serve as a proud brand ambassador of Rent the Runway, constantly championing our core values to democratize fashion.
• Maintain knowledge of all Rent the Runway products including fit, styles and inventory.
• Assist customers in finding styles that meet their individual style and events needs.
• Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions.
• Deliver personalized service while meeting quality and productivity goals.
• Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
• Contribute to an empathetic, positive and energetic team culture.

Who You Are

• You are a Problem Solver. You are able to think quickly and make decisions in a fast‑paced environment.
• You are a Communicator. You listen well and understand the needs of our customers and our business. You express your ideas clearly and communicate persuasively to produce positive results.
• You have Strong Integrity. You are honest and ethical in all interactions and uphold company values and policies.
• You are Dedicated. You are committed to providing a Cinderella Experience during each customer interaction.
• You are Empathetic. You are able to see situations from the customerss perspective and provide the best solutions aligned with Rent the Runways core values.
• A minimum of 2 years of experience working in a customer‑focused environment

What You’ll Have

• Technical aptitude, problem‑solving skills, computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc)
• Must have verified internet service with upload/download ability. RTR will provide equipment (laptop & headset).

Benefits

• Work‑life balance: This part‑time opportunity supports various lifestyles and promotes healthy work‑life balance.
• Flexible scheduling: Guaranteed 20 hours/week with the opportunities to flex up to 29 hours/week.
• Rob: Best in class remote eLearning training experience to ensure preparation prior to handling interactions.

Eligibility

Role is remote; must reside as a permanent resident in one of the following states:

• Massachusetts
• Colorado
• Washington
• Oregon
• Texas
• Illinois
• Arizona
• Florida
• Tennessee
• Kansas

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.