Renewal Specialist

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.

You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

Essential Functions

• Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
• Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
• Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
• Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
• Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
• Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
• Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
• Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.

Job Requirements

• A minimum of 3-5 years in customer-facing or customer service role.
• Experience operating in a sales environment.
• Fluency in German (native) and English is mandatory.
• Familiarity with CRM software (e.g. Salesforce), MS Office. Demonstrated aptitude to embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.
• Detail-oriented with good organisational skills.
• Proactive and customer-centric approach.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age‑old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work‑life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.