Renewals & Order Management Manager (m/w/d)

The Renewals & Order Management Manager is responsible for overseeing the end-to-end order lifecycle and supporting customer contract renewals. This position ensures accurate and timely order processing, maintains high-quality customer and contract data, and serves as a key point of contact for B2B customers and partners. The role works cross-functionally with Sales, Customer Success, Finance, and Operations teams to deliver a seamless ordering experience and drive operational efficiency.

What You’ll Do

Renewals & Order Management Order Lifecycle Management

• Manage the full order lifecycle, including confirmation, review, processing of new orders, and delivery of license keys
• Ensure orders are processed accurately, completely, and on time in accordance with company policies
• Monitor order status and proactively communicate issues or delays to customers and partners
• Implement improvements to ordering and fulfillment processes to increase efficiency and reliability

Customer & Partner Management

• Actively manage B2B contract customers via email and phone
• Serve as the first point of contact for customer inquiries and coordinate resolutions with relevant departments
• Handle contract changes, cancellations, and related customer communications
• Maintain strong relationships with technology partners, suppliers, and service providers to ensure reliable service delivery

Data, Reporting & Administration

• Maintain and update order, contract, and customer data across internal systems while ensuring data quality
• Analyze order and contract data to identify trends and optimization opportunities
• Prepare performance and operational reports
• Manage settlement processes for customer contracts, technology partners, and commissions

Cross-Functional Collaboration

• Collaborate closely with internal stakeholders including Sales, Customer Success, Support, BI & Controlling, Accounting, and Management
• Contribute to the development and implementation of best practices to ensure operational excellence

What You’ll Bring

• Proven experience using Microsoft Office 365 and Salesforce in a professional environment
• Excellent communication and stakeholder management skills, with the ability to build strong partnerships across teams and functions
• Strong organizational skills, attention to detail, and the ability to work proactively and independently
• Fluency in English is required; German or Dutch is strongly preferred
• Experience using AI tools such as Microsoft Copilot, ChatGPT, Claude or similar technologies is a plus

The Values That Define Us

• Execution – We deliver results with focus, ownership, and consistency. Our teams take initiative, solve challenges proactively, and continuously optimize how we work to create meaningful impact for our customers.
• Transparency – We communicate openly and clearly, ensuring stakeholders have the information they need to make informed decisions. We foster a culture of trust, welcome feedback, and embrace accountability in everything we do.
• Integrity – We uphold the highest standards of honesty and responsibility. Our teams act ethically, consistently honor commitments, and build trust through principled, reliable actions.