Research Specialist Customer Experience - German Speaking (m/f/x)

Research Specialist Customer Experience - German Speaking (m/f/x)

Full-time

Job Family: Product

We are Tipico, Germany's leading sports betting provider and one of the mostdynamic tech companies in the industry. We approach every challenge like aChampionship match, with a mission to excite the arena and elevate the bettingexperience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by ourpassion for the perfect product, we use the newest tech stack to get betterevery single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch,bring your best self, and become a champion? Then show us your game face – because we’re looking for aResearch Specialist Customer Experience - German Speaking (m/f/x) to join the team!

As aResearch Specialist Customer Experience - German Speaking (m/f/x) , you will play a key role in uncovering insights that shape our customer experience, product decisions, and business strategies. You will design, execute, and analyze qualitative and quantitative customer experience research to understand customer behaviors, motivations, and pain points, and translate data into clear, actionable recommendations.

Working closely with theCustomer Experience, Product, Data, and Marketing teams, you’ll connect research findings with operational and behavioral data to build a holistic view of the customer journey and drive measurable improvements in KPIs.

Your playing field:

• Designing and conductingcustomer experience research projectsacross qualitative and quantitative methodologies — including surveys, usability tests, and interviews.
• Acting as avoice of the customer, ensuring their needs, challenges, and feedback are represented in strategic and operational decisions.
• Analyzingcustomer feedback and operational datato identify key drivers of satisfaction, loyalty, and engagement.
• Integrating research insights withFullStoryto create a 360° understanding of customer behavior.
• Developing and presentingclear, data-driven reports and dashboardsto stakeholders, highlighting key findings, trends, and actionable recommendations.
• Collaborating with theProduct, CX, and Data teamsto prioritize improvements based on customer impact and business outcomes.
• Partnering withthird-party research agencieswhen needed to ensure high-quality project execution and robust methodologies.
• Building and maintaininganalytical modelsthat link customer sentiment, product usage, and operational performance.

This is how we score with you:

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Karlsruhe as smooth as possible.
• Business Bike Leasing. We offer a sustainable commuting solution whilst also keeping you active!
• Corporate Pension Scheme (betriebliche Altersvorsorge). Secure your future! Join our corporate pension scheme, where we provide additional financial support.
• eGym. We encourage an active lifestyle, and to support this, we’ve partnered with an online sports platform that provides access to a variety of clubs and offers across Germany.
• Modern offices. Our very own Karlsruhe campus provides an open-plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings; we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels