Senior Backup & Storage Team Leader

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.–

Your mission :

Position Overview
In the context of a Managed Services contract (7 years), with an international organization in Luxembourg, with a farm of 10.000+ servers (Windows, UNIX, VM, and Backup & Storage) located in five datacenters, we support our customer all along the service management chain. This service management chain is composed of service strategy (technology guidance), service design (with a dedicated team of Architects), service transition (with a dedicated team of Project Managers and Developers) and service operations.
We are actively looking for a motivated Senior Backup & Storage Team Leader who will be responsible for implementing and managing enterprise-level storage and backup systems across on-premises, hybrid, and cloud environments. This role ensures data integrity, availability, and recoverability while collaborating with cross-functional teams to enable robust disaster recovery and resilience strategies.

Activities
He/she is the main operational role for the provision of the operational services provided by a specific Service Module. He/she is responsible for effective provisioning, installation/configuration, operation, and maintenance of datacentre environment hardware and software and related infrastructure. He/she participates in technical research and development to enable continual innovation within the infrastructure.
Participation in projects to warrant a smooth transition of projects into daily operations by performing activities linked to operations within the project life cycle

The Backup and storage team shall perform the following activities (list non-exhaustive):

The activities related to managing the hardware are:

• Analysis and propose configuration to deploy
• Architecture and Reference Configuration definition
• CMDB maintenance
• Decommissioning: data migration in coordination with other teams, logical disk shredding, and configuration cleaning

In terms of activities linked to the provisioning and maintenance of the services:

• Set-up and maintain Storage devices’ definitions and policies
• Set-up and maintain Backup tool and corresponding application’s modules definitions and policies.
• Storage Area Network related: zoning and port configurations
• Drive and enforce standard based deployments
• Perform periodic analysis of vulnerabilities available with the corresponding risk and impact assessment, in conjunction with the providers, to ensure a stable and safe setup. Reporting based on templates is part of the analysis
• In coordination with the providers, install updates and patches to hardware and software.
• Perform routine and preventive maintenance tasks

On a daily basis, the activities performed are:

• Monitoring of the Backup and Storage infrastructures
• Incident follow-up and resolution (ServiceNow)
• After major system events, a Root Cause Analysis (RCA) has to be presented, including the preventive measures to take to limit possible reoccurrences
• Service requests follow-up and resolution (ServiceNow)
• Generate reports on the overall status of the services’ infrastructure
• Cooperate with customers and providers through ticketing and emails systems to solve inter-team or inter-providers problems

Your profile :

Good knowledge in the following tools is required:

• Commvault
• SAN (Brocade)
• Storage (Hitachi) infrastructure knowledge
• PureStorage
• NetApp NAS storage arrays (FASxxxx, AFFxxx) with Snapmirror
• DELL PowerScale (Isilon)
• NetApp StorageGrid S3 Objectstorage

Considered as a PLUS

• Cloudian S3 Objectstorage Area
• HYCU
• Scripting knowledge Perl or Python
• Ansible knowledge
• Terraform

Soft Skills / Profile

• You have around 10 years of experience in the Backup &Storage domain within a large environment;
• You own a university degree or equivalent level through experience and professional training;
• You possess the ability and willingness to quickly learn new technologies, capable of self-study;
• In addition to your strong communication skills, you are structured, process minded and able to maintain the high level overview;
• You are fluent in English (at least B2 Level). French is considered as an asset;
• You can work independently and can manage your time;
• You are eager to work in a dynamic multi-national environment with a strong customer focus.

Our offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.