Senior Complaint Officer (m/f/d)

Stellenbeschreibung:

Jotec GmbH Jobportal
Hechingen
Kundenbetreuung, Hotline
Publiziert:

It’s a good feeling to know you're doing your best with purpose every day. At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts, too: As an important link in the chain, you make a contribution to saving lives together with us. Contribute your strengths and let us grow together.
We are hiring a
Senior Complaint Officer (m/f/d) – Hechingen, Germany
Your Strength

Degree or background in natural sciences, engineering, or medical technology
At least 2 years of professional experience in quality management (ISO 13485), ideally in medical device complaint handling
Solid knowledge of medical terminology and surgical protocols relevant to Artivion’s product portfolio
High attention to detail and strong organizational skills
Excellent verbal and written communication skills in both German and English
Ability to manage multiple projects, prioritize, and work autonomously
Skilled in MS Word, Excel, PowerPoint; experience with complaint tracking systems is a plus
Analytical mindset with a focus on product, material, and process understanding

Your Contribution

Coordinate and oversee the processing and investigation of product complaints
Review complaint reports, defect patterns, and manufacturing documentation
Conduct complaint-related data entry and create investigation reports
Collaborate with R&D on technical investigations and root cause analysis
Draft clear, comprehensive customer reports with findings and conclusions
Participate in complaint panel reviews and support escalation to CAPA when required
Evaluate CT data and surgical reports to assess potential product or procedural issues
Support PMS meetings and provide complaint-related trend data
Act as an internal expert on complaint handling procedures, supporting audits and trainings
Maintain the decontamination room and manage returned product logistics

Our Strength

A collaborative, cross-functional QA team dedicated to quality and safety
Strong clinical and technical support across the product lifecycle
Purpose-driven work environment with international impact
Flexible working conditions and structured onboarding
Attractive compensation and benefits, including pension plan and Wellpass

Contact
Apply now and join the Artivion team. We are looking forward to receiving your application documents directly via our online system.
Brian Russo, T:
JOTEC GmbH, a wholly owned subsidiary of Artivion, Inc.,
Lotzenäcker 23, 72379 Hechingen

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