Senior Consultant SAP Customer Service

Company Description

oxando GmbH is a leading SAP consulting and software company based in Mannheim, Germany. For nearly 20 years, oxando has been a trusted partner across various industries, providing end-to-end support from project initiation to implementation and operations. The company specializes in areas such as Mobile SAP Processes for Maintenance and Service, SAP PM/EAM Maintenance, SAP CS and SAP S/4HANA for Customer Service, and Application Lifecycle Management (ALM). With a blend of expertise, experience, and innovation, oxando delivers consulting, software solutions, and implementation services, all from a single source.

Role Description

This is a full-time hybrid role based in Mannheim, offering some flexibility for remote work. The Senior Consultant SAP Customer Service will be responsible for delivering SAP Customer Service (CS) and SAP S/4HANA solutions to clients. Day-to-day responsibilities include advising and supporting customers on SAP CS processes, analyzing customer requirements, designing tailored solutions, and overseeing their implementation. The consultant will collaborate closely with clients and internal teams to ensure optimal customer satisfaction and project success.

Qualifications

• Strong interpersonal skills, with the ability to build and maintain relationships with team members and clients.
• Proficiency in managing Customer Satisfaction, Customer Support, and Customer Experience initiatives.
• In-depth knowledge and hands‑on experience with SAP Customer Service (CS) and SAP S/4HANA systems.
• Expertise in Customer Service and Customer Relationship Management (CRM) processes.
• Excellent problem‑solving, communication, and organizational skills.
• Ability to work collaboratively in a hybrid environment, with some onsite presence in Mannheim and remote work flexibility.
• Bachelor’s degree in Computer Science, Business Informatics, or related fields (or equivalent experience).
• Experience in consulting or project management is advantageous.