(Senior) Consultant WpHG-Compliance (m/w/d)

to lead a multi‑disciplinary service operation, driving execution excellence, operational continuity, and high customer satisfaction across service projects, repairs, parts coordination, and technical support activities.

Key Responsibilities

Provide strategic and operational leadership for the service center, ensuring efficient workflows, resource allocation, and continuous improvement.

Oversee the full lifecycle of service requests, including prioritization, technical evaluation, job setup, purchasing coordination, and delivery timelines.

Establish and refine operational processes, standards, and best practices to elevate service performance and reliability.

Lead the assessment and resolution of complex service cases, ensuring accurate diagnostics and alignment with customer expectations.

Manage and support field service operations, ensuring proper planning, execution, and follow‑through.

Develop strong relationships with customers and stakeholders through proactive communication, escalations handling, and service status updates.

Analyze operational KPIs, financial indicators, and service metrics to identify opportunities and implement performance improvements.

Lead and mentor a team, conduct performance reviews, guiding development, and fostering a high‑performance culture.

Prepare operational, performance, and financial reports for senior leadership.

Knowledge Areas

English and German skills conversational required

Based in Germany and able to work

On Site - Our offices are in the West of Germany

Advanced service operations management

Process optimization and workflow design

Resource planning and cross‑functional coordination

Customer engagement and issue resolution

Financial and operational KPI analysis

Quality assurance and compliance standards