(Senior) Customer Success Manager (f/m/d)

Your mission

We are seeking a proactive(Senior) Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution. In this role, you’ll take full ownership of key accounts, empower customers to become true product champions, and collaborate closely with our Sales team on expansion opportunities. As part of deskbird , a fast-growing workplace tech company backed by a$23M Series B and trusted by leading global brands, you’ll join a passionate, high-performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development.

In this role you will

• Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration.
• Ensure customer success by helping them fully leverage the potential of deskbird’s solutions.
• Lead and manage customer projects, from planning through execution to ongoing support.
• Organise and facilitate customer meetings, project kickoffs, and training sessions.
• Identify and close growth and upsell opportunities within existing accounts.
• Serve as the key point of communication between internal departments and customers, contributing to product improvement.
• Customise and optimise customer systems to fit their specific needs.

What you need to be successful

• At least 2 years of experience in a B2B Customer Success role, ideally within the SaaS industry.
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value.
• Customer-first mindset, recognised for empathy, proactivity, and a strong service orientation.
• Analytical and solution-driven, with the ability to address challenges through practical, positive outcomes.
• Excellent communication and interpersonal skills, enabling effective collaboration with internal teams and senior stakeholders.
• Native-level proficiency in German and fluency in English.

What’s in it for you?

• Accelerate your career growth: Join Europe’s leading workplace management software company and unlock rapid professional development.
• Company-wide summit: Connect with the entire team at our annual summit, held in dynamic locations across Europe. Check out the video from our last company summit.
• “Bursts”: Collaborate with your team face-to-face through our in-person meeting support.
• Home office equipment: As a remote-first company, we support your home office setup with financial assistance to ensure you have everything you need.
• Learning and development: Invest in your future with a yearly development budget for coaching, certifications, and conferences.
• Cutting-edge technologies & autonomy: Enjoy high levels of autonomy, access to the latest tech, and a dynamic international work environment.