Senior Customer Value Manager

comstruct is a young construction tech startup. With a team of four co‑founders from diverse backgrounds, we are building the data layer for the construction industry. We recently secured a €12.5M seed financing round from prestigious VCs, including 20VC and Google Ventures, along with top European investors. We already serve nine of Switzerland's ten largest contractors as customers, improving the lives of thousands of people in the industry.

Together with YOU, we aim to build a great, diverse team and become the world's leading construction‑tech company – propelling one of the least digitized industries to the forefront of innovation!

As our (Senior) Customer Value Manager you are the strategic architect behind our most valuable Enterprise accounts. You own the entire lifecycle – from orchestrating complex multi‑site rollouts to driving commercial expansion. By combining commercial sharpness with operational rollout expertise, you ensure that our software doesn't just get bought, but becomes the heartbeat of every construction site.

As a hybrid company, we value in‑person collaboration and expect employees to work from our Munich office 3 days a week.

What You Will Be Building ️

• Orchestrate Strategic Enterprise Rollouts: You bridge multi‑layered hierarchies at our biggest customers. As the strategic captain of the account, you fully own the roadmap and orchestrate all involved internal and external stakeholders to execute your vision – ensuring business goals are met without getting lost in technical details.
• Drive Value & ROI: You move the conversation from “features” to “business outcomes.” You build concrete ROI models and lead strategic Quarterly Business Reviews (QBRs) that prove the monetary value of comstruct to decision makers, securing long‑term renewals.
• Drive Commercial Expansion: You view your portfolio as a business that needs to grow. You proactively identify upsell opportunities and qualify opportunities through value‑based conversations before including Sales for closing.
• Master Adoption & Change Management: You solve the hardest problem in construction: human resistance. You build strategies that convince skeptical site managers to drop paper and pick up the iPad, ensuring standardized workflows are actually adopted across decentralized teams.

What You Need To Succeed ✨

• Complex Account & Rollout Management: Proven experience managing multi‑layered accounts by navigating complex decision‑making structures and executing strategic multi‑site rollout plans.
• Commercial Mindset: Demonstrated ability to proactively manage the commercial lifecycle. You are comfortable discussing pricing, defending value, and qualifying upsell potential.
• High Agency & Builder Mindset: You don't wait for permission or existing processes. You want to write the “Enterprise Playbook” yourself and find ways to make the account successful, whatever it takes.
• Language Skills: You speak German at a native level and are fluent in English.
• Change Management Expert: Proven track record of driving behavioural change and high product adoption in traditional or non‑digital industries.

Nice to have: Experience in Construction Tech or Supply Chain SaaS; conceptual understanding of APIs/ERPs and similar.

Why us

• Your sandbox: try things, break things, learn, and level up
• Freedom to take over responsibility and to shape your own role/career
• Great leaders invest in their people’s growth while growing alongside the company
• Individual Development Budgets e.g., for certificates, conferences, or books
• Take part in our growth! We offer equity options so you share directly in the value you help create
• Free drinks, snacks and daily optional dinners in the office
• Regular Team Events, Workpass subscription, workations, offsites
• And it doesn’t end here: great tech gear, referral rewards, and yes – dogs are welcome at the office!