Senior CX Researcher (f/m/d)

Job Description

About the role: Are you passionate about understanding customer needs and turning insights into meaningful impact? At Redcare Pharmacy, you'll be part of our interdisciplinary Customer Experience team , where you will generate insights on our customers and the consumer market . You will work closely with our Country Management teams, Product Owners, UX Researcher, UX Designer, and our operational departments. At senior level, you will shape our CX and market research strategy; and act as a strategic partner for our leadership teams.

About your tasks

• Drive the strategic improvement of the digital customer experience across key touchpoints in the journey
• Generate quantitative and qualitative insights into clear hypotheses and business opportunities
• Support business‑strategic discovery phases and help prioritize and shape decisions that truly benefit our customers
• Evolve our Voice of the Customer program using NPS, CSAT, CES, and other KPIs
• Scale the consumer and market research function to deliver foundational insights across the organization
• Promote a customer‑first culture through impactful stakeholder collaboration, communication and training offers across teams and markets

Qualifications

• A completed degree, preferably in human factors or human‑computer interaction, (business or media) computer science, business administration, communication design, or a comparable field
• Several years of professional experience in customer experience management , consumer and/or user research, and web analytics
• Hands‑on experience with CX, analytics, and statistical tools such as Medallia, Qualtrics, Excel, R, SPSS, Contentsquare, and Google Analytics
• A passion for transforming market and customer feedback data into insights that drive action
• An independent, structured working style with a pragmatic mindset and attention to detail
• Fluency in German and English ; additional languages such as Dutch, French, or Italian are a plus but not required

About your benefits

In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site‑specific benefits:

• Welcome days : We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
• Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers.
• Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.
• Personal development : Grow! We support and encourage your individual development through various in- and external trainings.
• Employee discount: You get a 10 % employee discount on all over the counter, beauty and personal care products in our online store & 20 % discount on nu3.