Senior IT Service Expert (Tenant) (m/f/d)

Everything we do, starts with you. Together with you, we build the most human‑centric fintech. To enable everyone’s future financial growth. Riverty. Reassuringly Boring.

We are looking for

Senior IT Service Expert (Tenant) (m/f/d) (unlimited, full‑time)

Flexible working conditions available. Join our team at our location in Berlin, Baden‑Baden, and Verl.

Key Responsibilities:

• Leading and driving service excellence across incident management, access control, stakeholder engagement, and continuous process improvement.
• Ensuring high‑quality service delivery by maintaining structured documentation and supporting strategic initiatives across the tenant environment.
• Optimizing IT service processes, maintain a structured CMDB, and analyze service metrics to drive continuous improvement.
• Acting as the primary contact for stakeholders regarding service performance, ensuring alignment between technology and business needs.
• Coordinating the Riverty tenant setup, working closely with internal teams and external providers like Microsoft to ensure seamless project delivery.
• Supervising applications and monitoring data flows to ensure uninterrupted critical business operations.

Skills and Attributes:

• Logically minded with a strong interest in IT
• Independent, resilient, and capable of communicating effectively with various stakeholders
• Service‑oriented mindset with strong communication skills
• Highly motivated to learn and grow within the field
• Responsible and patient, with the ability to undertake routine tasks accurately
• Open‑minded and comfortable working within a multicultural team environment
• Ability to embrace change and innovation, contributing to a dynamic work environment
• Ability to travel internationally
• Fluency in English and German would be a huge benefit

You will be a good fit for the role when you enjoy the challenges and opportunities in our ever‑changing business landscape, where routine tasks are balanced with exciting projects involving AI solutions, making the day‑to‑day work engaging and dynamic.