Senior KYC Analyst - Partner Platform (all genders)

THE ROLE & THE TEAM

As part of our KYC team, you will play a pivotal role in safeguarding Zalando’s operations by ensuring the highest standards in KYC Quality Control, AML and Compliance. You will be responsible for performing customer due diligence processes, and driving compliance with evolving regulatory frameworks such as AML/CTF.

This role offers the opportunity to collaborate across business functions, strengthen operational compliance processes, and contribute directly to Zalando’s trust, transparency, and regulatory resilience within the European e-commerce ecosystem.

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace:

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Data collection, partner communication (collection of data sets, enablement, answering questions), review of submitted information and verification of Partner data, screenings against negative lists and approvals.
• Drive the onboarding of new partners and regular reviews of existing partners in compliance with KYC requirements; collect partner data and allow for a partner-centric communication of the requirements and process steps.
• Analyze KYC documentation in accordance with Zalando AML policy & KYC process description and performing research via internal tools and external sources. Escalate potential risks and technical issues, where applicable.
• Driving your KYC case management process performance against a clear set of KPIs providing reporting to management on a weekly basis.

WE’D LOVE TO MEET YOU IF

• Bachelor’s or Master’s degree in Finance, Economics, Business Administration, Law, or a related field.
• Preferably 1 year of experience in AML/KYC or any relevant field.
• Basic understanding of KYC/AML regulations.
• Has high standards, values hard work, is results-driven and can demonstrate meticulous attention, ownership, accountability and team collaboration.
• Good skills with Excel spreadsheets and a good working knowledge of Salesforce CRM tools. Excellent written and oral skills in English is mandatory.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full–time employees
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review