Senior Process Design & User Journey Manager (m/f/x)

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Senior Process Design & User Journey Manager
Grade: RCS J
Contract Type: Permanent
Location: Bonn, Germany (Europe / UKI considered)

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

The Data Strategy & Digital Transformation team at DHL drives a broad roadmap of programs and projects, creating business value by connecting strategy, digital business processes, systems, and data as a whole. Our focus spans operations and cross-functional Opportunity-to-Delivery (O2D) related scopes.

As a Senior Process Manager, you will lead functional design projects and drive end-to-end functional design definition and endorsement in highly complex global and cross-functional/cross-regional setups. You will play a key role in planning, designing, and implementing innovative processes that optimize user experience and translate them into actionable artifacts for implementation. Your ability to connect the dots between business purpose, process, system, and data will be crucial to your success.

If this sounds like a team, you'd like to join … keep reading.

Your key accountabilities include:

• Lead functional design projects and drive end-to-end functional design definition in a highly complex global and cross-functional setup.
• Plan and manage design projects/workstreams, including approach, timeline, governance, scope, and stakeholder alignment.
• Assess and document business needs, as-is processes, tool and data landscape, and existing pain points/issues/gaps.
• Conceptualize and design to-be processes with ready-to-implement tool requirements (e.g., user interface mock-ups, relevant data point and flow definition, user access concept).
• Drive solution assessments and implementations, ensuring that functional requirements are clearly defined.
• Provide expertise, advice, and coaching on business process design, driving the resolution of complex issues.
• Promote industry best practices for digital business process management.
• Stay up-to-date on the evolution of digital platforms within DHL Group and relevant best practices in digital business architectures.
• Plan, prepare, manage, and conduct User Acceptance Testing, and deliver user training.
• Manage change and stakeholder engagement at all relevant expert and management levels.
• Build, align, and deliver process/product enhancement pipelines based on prioritized requirements.
• Utilize and support the enhancement of best practices in process design and business requirements management.
• Act as a functional lead for workstreams/design projects with senior stakeholders to facilitate cross-functional and cross-regional alignments on processes, designs, and implementation.
• Develop strong, trusting relationships with senior business leaders across DHL.
• Lead negotiations when necessary.
• Cooperate with and coordinate third parties, such as external service providers.

What are we looking for from you?

• Extensive experience in process management, consulting, data management, and product management.
• Proven track record in driving strategically relevant directions and managing projects to deliver on quality, time, and budget.
• Strong ability to understand business needs, document as-is processes, and design to-be processes with ready-to-implement tool requirements.
• Exceptional skills in conceptualizing innovative processes to optimize user experience and translating them into actionable implementation artifacts.
• Effective at engaging stakeholders and building momentum across diverse teams.
• Proficient in facilitating change and coordinating contributors across functions and regions.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.