Senior Product Manager - Growth and Customer Experience (m/f/d)

Stellenbeschreibung:

Senior Product Manager (m/f/d)

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About the Job

As a key growth accelerator, A11 partners with Europe’s most ambitious startups and scaleups, corporates, and SMBs to connect them with top‑tier talent ready to make an impact.

We’re looking for an experienced Senior Product Manager to join and drive the Growth & AI Automation initiatives at one of our Ecosystem Companies. As a Senior Product Manager, you’ll shape the intersection of AI, automation, and marketplace scalability—transforming operational efficiency, customer experience, and growth through intelligent product design.

Join the A11 Ecosystem – a next‑generation supply chain platform that is redefining how one of the world’s largest industries sources, distributes, and finances materials. Engineered to unlock the full potential of global trade, it harnesses agentic AI and workflow automation to provide seamless, high‑efficiency access to premium materials at scale. Since its commercial rollout, the platform has fueled exponential growth, optimizing procurement for thousands of businesses while setting new benchmarks for speed, transparency, and efficiency. Its competitive edge lies in full digitization and AI‑driven supply‑chain management automation, eliminating inefficiencies and creating a direct, intelligent bridge between suppliers and buyers. With a team of 80+ FTEs across Europe (Berlin HQ), China, and India, the company is rapidly scaling toward profitability, driving triple‑digit million GMV, and setting new industry standards in autonomous, AI‑powered supply‑chain orchestration.

In This Role

Translate growth and business goals into a product strategy centered on automation and AI enablement
Design and own AI‑powered workflows across the customer journey—from quoting and procurement to delivery and support—improving speed, accuracy, and user experience
Partner with Engineering and Data to deploy AI agents (e.g., quoting, supplier sourcing, risk, or logistics) that enhance operational scalability and customer responsiveness
Use predictive and generative AI to forecast demand, optimize pricing, and automate internal decisions in procurement, fulfillment, and finance
Identify growth bottlenecks using operational data, sales signals, and user feedback, and translate them into automation or process improvements
Collaborate with Sales, Operations, and Finance to ensure automation directly impacts revenue, efficiency, and customer satisfaction
Champion an AI‑native product culture, where every product initiative leverages intelligence and automation as growth levers

Your Profile

5+ years of experience in product management in fast‑scaling or complex operational environments (marketplace, SaaS, fintech, or logistics)
Experience leading automation or AI‑driven initiatives that improved customer experience, reduced cost, or increased throughput
Understanding of how AI and workflow automation can scale managed marketplace operations—e.g., quoting, procurement, delivery, risk management, or support
Fluent in growth thinking, translating business objectives into measurable operational and product outcomes
Comfortable working with AI and data teams, with a solid grasp of system architecture and how intelligence flows between services (APIs, LLMs, orchestration frameworks such as LangChain or LangGraph)
Analytical, structured, and execution‑driven, with a pragmatic approach to validating impact through real‑world performance
Thrive in cross‑functional collaboration, bridging Product, Engineering, Operations, and Commercial teams
Fluent in German and English

Please note that this position is based in Berlin.

Benefits And Perks

Fulfil a role with entrepreneurial freedom and help scale a high‑impact business model
Join an experienced founding team of serial and 2nd‑time founders
Attractive base and bonus compensation program
Collaborate with top‑tier investors and angels (incl. various unicorn founders) as well as leading market experts

Our Commitment to Diversity and Inclusion A11 is committed to diverse and equal opportunities hiring for all – applicants, candidates, and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences – and look forward to your application.