Senior Product Manager - Onboarding & KYC

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About The Opportunity

We are seeking a passionate Product manager with a desire to develop innovative products and an innate interest in financial technology to join our Customer Identity group. As a (Senior) Product Manager in the Customer Identity space, you will be responsible for supporting customer identity verification topics aiming to enable a secure, reliable, and frictionless experience for N26 users globally during customer onboarding and the rest of the lifecycle.

In This Role You Will

• Support strategic discussions and product designs in the customer identity product area
• Create and support the execution of the product roadmaps, with an outcome/KPI-driven mindset
• Ensure product rollouts are delivered successfully by working cross-functionally with local market teams, marketing, operations, compliance, and the engineering team.
• Work with stakeholders to support customer onboarding (with focus on customer identity verification), new product launches and expansion plans.
• Partner with stakeholders across N26 to define your team goals and drive it to achieve success.
• Run discoveries in different areas in the company in order to identify pain points and opportunities, brainstorm solutions and impact customers’ onboarding experience.
• Work with the business teams, other product managers, designers, and engineers across the organization to improve the onboarding experience for customer identity verification (KYC) across multiple markets and verification options.
• Collaborate with external partners to ensure frictionless customer experience through seamless integration with partner products and effective customisation for N26 customer needs
• Collaborate with external partners and areas in the company aiming to be up-to-date with the latest market trends.

What You Need To Be Successful

• At least 3 years of experience in Product Management
• Relevant experience in managing high-volume B2C onboarding funnel, conversion is a must-have and experience in KYC, or Identity verification would be preferred
• Experience working in a FinTech, banking environment, InsureTech, payment processor, or similar regulated environment is a must-have
• Experience working with vendor solutions - including driving feature requests and customisations (nice to have)
• Very hands‑on with strong quantitative and analytical skills is a must-have (familiarity with SQL is a plus)
• Exceptional verbal and written communication skills
• Strong understanding of agile product development and delivery
• Tech awareness is a must‑have. Curiosity, and familiarity with new technologies and databases (nice to have).
• Digitally native and have a high drive for meeting customer needs.
• A high level of integrity and work ethic with an intrinsic desire to deliver high‑quality end products.

What’s In It For You

• Accelerate your career growth by joining one of Europe’s most talked about disruptors