Senior Program Manager, Central Operations

Central Operations refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way AMZL executes route planning, scheduling, on-road management and last mile delivery.

We are looking for a Senior Program Manager to join the team and drive improvement in processes and technology used within the operational team. This person will have a strong ability to excel and develop in new teams with a high degree of ambiguity.

Key job responsibilities

• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners
• Oversee gaps between teams, processes and systems
• Identify and mitigate risks (before they become roadblocks)
• Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
• Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
• Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals

BASIC QUALIFICATIONS

• Bachelor's degree
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Knowledge of advanced English at CEFR level B2/C1
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Business level of Japanese
• Excited about working in a diverse group and contributing to an inclusive culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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